Working for you and with you to manage your technology. Skyhawk offers proactive and fully managed IT Services with industry leading service and support.
Managed IT Services
Why are Managed Services better than just paying by the hour?
We have found that when customers are charged by the hour, sometimes they are hesitant to call. Thoughts like “Maybe I can fix this myself” or “Is it worth it for me to call my IT people?” often come to mind. We know why; in the pay by the hour model there is no incentive for your IT provider to fix things quickly. The longer they take, the more money they make. We want our customers to do what they are good at and leave the worry of technology issues to us. With Managed Services we are incentivised to not only work quickly, but also to be proactive and ensure that our customers achieve optimal stability!
You get your oil changed to take care of your car’s engine and you go to the dentist for cleanings to prevent your teeth from rotting. Avoid unnecessary downtime and treat your critical IT infrastructure the same way! As the adage goes: An ounce of prevention is worth a pound of cure.
- Real-time, proactive network monitoring:
Skyhawk provides 24/7 monitoring and analysis of availability, utilization and performance. We ensure your IT infrastructure delivers enhanced service levels that align with your business requirements.
- Proactive support:
Because we’re monitoring your network infrastructure we are able to resolve issues often before they’re even reported to us.
- Online client portal:
Get true visibility into problem ticket status, resolved tickets, and projects with access to our customer portal.
- Patch management:
Patch management keeps security holes closed by having applications always up to date with the latest fixes and newest features. This ensures you’ll be guarded against known vulnerabilities and ensure maximum productivity by guarding against unnecessary downtime.
- Vendor management:
Finally! No more back and forth with your 3rd party technology vendors. Skyhawk will manage the relationship with these vendors to ensure you are not in the middle of “finger pointing” between vendors.
- Annual technology budget planning:
By taking the time to review warranty expirations and equipment useful life expectancy; Skyhawk meets with our managed customers to determine what future growth looks like and look at the year ahead to plan technology expenses together.
Break/Fix v. Managed Services feature comparison
| Break/Fix Service | Managed Service | |
| Remote Support |  |
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| Unlimited remote support | |
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| Onsite Support | |
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| Unlimited onsite support | |
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| 24×7 monitoring | |
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| Proactive support | |
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| Online client portal | |
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| Patch management | |
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| Vendor management | |
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| Annual technology budget planning | |
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| Scheduled preventative maintenance | |
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| Bandwidth utilization charts | |
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| Included AntiVirus software | |
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| Guaranteed response times | |
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| Monthly reports | |